24-Hour Emergency Claims Service
A common sense approach to fair and prompt claims service
You purchased insurance for peace of mind. When a claim occurs, we have the chance to demonstrate why you chose Grenville to protect you and your property. Our claims staff are ready 24 hours a day to investigate and settle your claim in a fair and co-operative manner. We’ll take the time to explain the coverage available and to provide you with settlement options.
Understanding your policy is the best way to prepare yourself for a claim
Before making a claim, it helps to be prepared. Here are some tips on the best way to prepare for a claim:
- Review your declaration page as soon as you receive it and advise your broker or agent of any errors.
- Read the policy wording booklet that we sent to you with your policy. There are limitations to certain coverages and exclusions that you should be aware of. If you have any questions, or if you have not received a wording booklet, call us.
- Review your insurance with your broker or agent on a regular basis to ensure you have proper coverage.
- Make a detailed list of all the valuables you own and attach photos or original receipts to your list. Keep it in a fireproof safe or in a safety deposit box or other off-site location. Videotaping your property is also a good idea.